Changing Extension Numbers

Sometimes an extension needs to be re-purposed or moved from one location to another, and the extension number must be changed. There are a few steps to this process:

  1. Remove the extension from all routing on the system. This includes direct routing from phone numbers, groups, auto attendant options, Time Frames, and Find Me settings.
  2. Select the Devices tab and open the device needing to be changed.
  3. Adjust the Device in the portal to temporarily point to a different extension under Accounts. Which extension is not important, as this will be changed back shortly to the new extension number.
  4. Delete the extension by going to the Extensions page and clicking the trash can twice on the line with the extension no longer needed.
  5. Click + New and set up the extension again with the new number.
  6. A new mailbox can be created at this time or an existing one can be reconfigured.
  7. Go back to the Device and change the Account to point to the new extension.

Reboot the phone for it to pull the changes down.

Feel free to email if further assistance is needed.

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