Outlook and Office 365 Integration

System Requirements

  • Cytracom log in credentials
  • Cytracom desk phone
  • Office 2013
  • Office 2016
  • SharePoint 2013
  • Office 365

 

Note:  Cookies will need to be added as an exception or fully allowed for the program to function as intended.

 

How to Install

Outlook

  • Click on the Home ribbon in Outlook
  • Click on Get Add-ins
  • Search for Cytracom
  • Click the Add button
  • Authenticate with your secure.cytracom.net credentials (contact a system administrator if you are unable to log in or email support@cytracom.com for help)
  • Click on Continue when prompted

Office 365

  • Click on any email in Office 365
  • In the upper right corner of that email, click on the More Actions icon (...)
  • Scroll down to Get Add-ins
  • Search for Cytracom 
  • Click the Add button
  • Authenticate with your secure.cytracom.net credentials (contact a system administrator if you are unable to log in or email support@cytracom.com for help)
  • Click on Continue when prompted

 Alternate Installation

  • Click on any email in Office 365
  • In the upper right corner of that email, click on the More Actions icon (...)
  • Scroll down to Get Add-ins
  • Click on Add a custom add-in under the option for Custom add-ins
  • Click From URL
  • Enter the URL as http://cdn.cytracom.com/o365/manifest.xml
  • Click OK

How to Log In

There are two ways to log in:

  • Office number, extension, and your secure.cytracom.net password
  • Email and secure.cytracom.net password
  • You must be assigned to an extension in the Cytracom system.

Signon_new.png

 

Contacts

Click on the Contacts to see the status of other users.

  • Red - unavailable
  • Green - available

If the account has multiple locations, the contacts will be sorted by the E911 address for those extensions.

Click on any contact name to place a call. It will ring your desk phone first, and then place the call.

Contacts_new.png

Recent

Click on Recent to view call history.

  • Black text - received calls
  • Gray phone icon - outbound calls
  • Red text - Missed calls

Click on any call in the list to call them back.

Recents_new.png

Voicemail

Click on Voicemail to access messages. If Transcription is enabled on your account in the Cytracom portal, you will also be able to read the message. A system administrator can enable this feature.

Message options:

  • Call back
  • Delete
  • 10 second rewind
  • 30 second fast forward 
  • Pause
  • A red number to the right of Voicemail indicates new messages

Voicemail_new.png

Send Fax

In order to use this feature, your account has to have a cFax plan. Click on Fax to initiate sending a fax.

  • Key in the fax number
  • Click on Add File
  • Choose the file(s) from your device
  • Click on Send Fax

Fax_new.png

Click to Dial

Phone numbers within an email will populate in the Cytracom Contacts tab. Click on the desired number to call.

    • A pop up will appear and your desk phone will ring, notifying you that the call is ready to be placed.
    • Pick up the handset or press the speaker button.
    • This will initiate the call to the number you have selected in the email.

Note:  A phone number will populate in the box to the right to be dialed if it has indications of being a phone number, such as, dots and dashes.

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